Privacy Policy

Last updated: 7/22/2026

At PodiaXpert – Advanced Foot Clinic, Custom Insoles & Mobility Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, book an appointment or interact with our clinic. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Age
• Gender
• Address

Medical Information

• Medical history
• Existing health conditions
• Diabetes status
• Current medications
• Allergies
• Previous surgeries or injuries
• Symptoms related to foot or mobility problems

Appointment Information

• Appointment date and time
• Treatment records
• Clinical notes
• Custom insole or footwear prescriptions

Website Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Cookies and analytics data

2. Why We Collect Your Information

We collect information to:

• Schedule appointments
• Provide foot care services
• Maintain medical records
• Conduct foot assessments and gait analysis
• Design custom insoles or footwear
• Communicate regarding appointments
• Improve our services
• Comply with legal and regulatory requirements

We collect only the information necessary to provide safe and effective healthcare services.

3. Medical Records & Confidentiality

Your medical information is treated as strictly confidential.

We maintain patient records securely and restrict access only to authorised personnel involved in your care.

Your information will not be shared with third parties except:

• With your consent
• When required by law
• For medical emergencies
• When necessary to provide healthcare services

4. Cookies & Website Analytics

Our website may use cookies and analytics tools to understand how visitors interact with our website.

Cookies help us:

• Improve website performance
• Understand visitor behaviour
• Enhance user experience
• Analyse website traffic

You may disable cookies through your browser settings, although some website features may not function properly.

5. Data Security

Protecting your information is extremely important to us.

We take reasonable technical and organisational measures to safeguard your information against:

• Unauthorised access
• Misuse
• Loss
• Alteration
• Disclosure

While we strive to protect your data, no online system can guarantee absolute security.

6. Third-Party Services

Our website may use trusted third-party services such as:

• Website analytics tools
• Appointment booking platforms
• Email communication services
• Payment gateways (if applicable)

These service providers may have their own privacy policies, and we encourage you to review them separately.

7. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update contact details
• Withdraw consent where applicable

Requests may be made by contacting us directly.

8. Children's Privacy

Our services are not intended to collect personal information from children without parental or guardian consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take necessary action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be published on this page along with the updated effective date. We encourage you to review this page periodically.

10. Contact Us

If you have questions regarding this Privacy Policy or the way we handle your information, please contact us.

Thank you for trusting PodiaXpert with your foot health and mobility needs.